Bench / Methodology / run 335158dc-8711-405f-b8ef-ddf3571b048a
Long support-thread summary
openai/gpt-4o-mini · task v1 · methodology v1 · visitor-key / video-demo
LLM judge
4/5 · mixedconflict 3 · coverage 5 · late_fact 3 · faithfulness 4Mixed resultHuman spot checkMethodology
As of .
Candidate cost: 0.000447
Judge cost: 0.0002774
Total (candidate + judge): 0.0007244
Cost source: openrouter_usage
Tokens in / out: 1736 / 311
Latency: 1045 ms (wall clock)
Stored at:
Comparison: 7696b7c0-7884-49a9-9ec6-3a230f1ac943
Amounts are the exact stored decimal strings. No rounding is applied. candidate_cost_usd is the sum of measured run costs. judge_cost_usd is the sum of stored tier-2 judge ledger rows, or null when none were recorded. total_cost_usd equals candidate plus judge only when every candidate cost is present and a judge cost was recorded.
Derived integrity
These fields are computed from the stored output and evaluation. The output text below is unchanged.
output_incomplete: false
completeness_confidence: high
completeness_reason: —
presentation: mixed
Spot check: Human spot check
Spot-check note: Pass: complete summary captures HG-44198 / MUG-SLATE-4, $184.20 vs mug-only conflict, and April 3 photo deadline. Excerpt: "**Summary for Ticket HG-44198:** - **Order ID:** HG-44198 - **Missing Item:** A set of four mugs (MUG-SLATE-4)…"
Output
**Summary for Ticket HG-44198:** - **Order ID:** HG-44198 - **Missing Item:** A set of four mugs (MUG-SLATE-4) - **Weight Discrepancy:** - Carrier scan at lobby: 2.1 kg (initially reported by Maya) - New lobby slip: 2.4 kg (reported by Maya later) - Full set weight: 3.4 kg - **Money Figures:** - Mug merchandise: $64.00 - Mug tax: $5.28 - Kettle merchandise: $104.00 - Kettle tax: $8.92 - Shipping: $12.00 - Care plan (to be refunded): $7.50 - Total refund if photo is submitted by April 3: $184.20 (includes kettle and mug line) - **Deadline:** Photo must be uploaded by April 3, 2026, to secure the $184.20 refund. If not submitted, the refund will revert to the mug line only ($64.00) and the kettle will remain billed. **Discrepancies:** - The initial refund figure mentioned was $64.00 for the mugs only, but the final refund amount confirmed by Priya is $184.20, which includes the kettle due to the carrier marking the carton as tampered. Please ensure the photo is uploaded by the deadline to secure the maximum refund.
Evaluation stored on this run
{
"tier": 2,
"notes": "The summary accurately captures most of the key details, including the order ID, missing items, and financial figures, but it slightly misrepresents the conflict regarding the photo upload and the refund amount.",
"score": 4,
"tier3": {
"at": "2026-10-02T00:49:53.256Z",
"date": "2026-10-02",
"note": "Pass: complete summary captures HG-44198 / MUG-SLATE-4, $184.20 vs mug-only conflict, and April 3 photo deadline. Excerpt: \"**Summary for Ticket HG-44198:** - **Order ID:** HG-44198 - **Missing Item:** A set of four mugs (MUG-SLATE-4)…\"",
"passed": true,
"verdict": "agree",
"reviewer": "cos",
"issue_found": false,
"output_read": true
},
"passed": true,
"status": "scored",
"dimensions": {
"conflict": 3,
"coverage": 5,
"late_fact": 3,
"faithfulness": 4
},
"tier3_kind": "human",
"tier_label": "LLM judge",
"tier3_label": "Human spot check",
"presentation": "mixed",
"score_capped": false,
"judge_model_id": "google/gemini-2.5-flash-lite",
"display_overall": 4,
"output_incomplete": false,
"completeness_reason": null,
"rubric_prompt_version": "rubric-v1",
"completeness_confidence": "high"
}