Bench / Methodology / run 9129eec0-46c6-43ea-bd8b-d16ac1e27a96
Long support-thread summary
google/gemini-3.1-flash-lite · task v1 · methodology v1 · visitor-key / video-demo
LLM judge
As of .
Candidate cost: 0.0010485
Judge cost: 0.0002902
Total (candidate + judge): 0.0013387
Cost source: openrouter_usage
Tokens in / out: 1878 / 386
Latency: 626 ms (wall clock)
Stored at:
Comparison: 7696b7c0-7884-49a9-9ec6-3a230f1ac943
Amounts are the exact stored decimal strings. No rounding is applied. candidate_cost_usd is the sum of measured run costs. judge_cost_usd is the sum of stored tier-2 judge ledger rows, or null when none were recorded. total_cost_usd equals candidate plus judge only when every candidate cost is present and a judge cost was recorded.
Derived integrity
These fields are computed from the stored output and evaluation. The output text below is unchanged.
output_incomplete: false
completeness_confidence: high
completeness_reason: —
presentation: flawless
Spot check: Human spot check
Spot-check note: Pass: complete summary captures HG-44198 / MUG-SLATE-4, $184.20 vs mug-only conflict, and April 3 photo deadline. Excerpt: "Here is the summary for the ticket **T-88341** regarding **Order HG-44198**: * **Missing Items:** A set of fou…"
Output
Here is the summary for the ticket **T-88341** regarding **Order HG-44198**:
* **Missing Items:** A set of four "slate" mugs (SKU: MUG-SLATE-4).
* **Money Figures:**
* **Care Plan:** A $7.50 refund for the care plan (SKU: CARE-750) has been approved by Luis Ortega.
* **Mug Refund:** The customer previously expected a refund of $69.28 ($64.00 merchandise + $5.28 tax).
* **Disagreement on Refund Amount:** Priya Nair (Warehouse Claims) states the refund will be **$184.20** (covering the mugs, mug tax, and the kettle) because the carrier deemed the carton tampered. However, this contradicts Luis Ortega’s earlier statement that the kettle would not be refunded.
* **Shipping:** The $12.00 shipping charge is to remain billed.
* **Deadline:** Priya Nair requires the lobby photo (showing the tampered tape) to be uploaded to the ticket by **April 3, 2026**. If the photo is not uploaded by this date, the refund will revert to the mug line only ($69.28), and the kettle will remain billed.
* **Notes:**
* The customer needs the mugs by April 8 for an offsite; however, the warehouse is out of stock until April 22.
* The customer has confirmed that no one clicked the password reset link sent in error from a different ticket (T-87902).
* Refunds should be processed to the company card ending in 4412.Evaluation stored on this run
{
"tier": 2,
"notes": "The summary accurately captures all key details, including the final refund amount, the conflicting refund figures, the critical deadline, and all relevant order information.",
"score": 5,
"tier3": {
"at": "2026-10-02T00:49:53.256Z",
"date": "2026-10-02",
"note": "Pass: complete summary captures HG-44198 / MUG-SLATE-4, $184.20 vs mug-only conflict, and April 3 photo deadline. Excerpt: \"Here is the summary for the ticket **T-88341** regarding **Order HG-44198**: * **Missing Items:** A set of fou…\"",
"passed": true,
"verdict": "agree",
"reviewer": "cos",
"issue_found": false,
"output_read": true
},
"passed": true,
"status": "scored",
"dimensions": {
"conflict": 5,
"coverage": 5,
"late_fact": 5,
"faithfulness": 5
},
"tier3_kind": "human",
"tier_label": "LLM judge",
"tier3_label": "Human spot check",
"presentation": "flawless",
"score_capped": false,
"judge_model_id": "google/gemini-2.5-flash-lite",
"display_overall": 5,
"output_incomplete": false,
"completeness_reason": null,
"rubric_prompt_version": "rubric-v1",
"completeness_confidence": "high"
}