Bench / Methodology / run afdd4ed3-81e4-410e-aaa1-2df3d25e8130
Long support-thread summary
deepseek/deepseek-chat-v3.1 · task v1 · methodology v1 · visitor-key / video-demo
LLM judge
As of .
Candidate cost: 0.00096281
Judge cost: 0.0003114
Total (candidate + judge): 0.00127421
Cost source: openrouter_usage
Tokens in / out: 1766 / 549
Latency: 431 ms (wall clock)
Stored at:
Comparison: 7696b7c0-7884-49a9-9ec6-3a230f1ac943
Amounts are the exact stored decimal strings. No rounding is applied. candidate_cost_usd is the sum of measured run costs. judge_cost_usd is the sum of stored tier-2 judge ledger rows, or null when none were recorded. total_cost_usd equals candidate plus judge only when every candidate cost is present and a judge cost was recorded.
Derived integrity
These fields are computed from the stored output and evaluation. The output text below is unchanged.
output_incomplete: false
completeness_confidence: high
completeness_reason: —
presentation: flawless
Spot check: Human spot check
Spot-check note: Pass: complete summary captures HG-44198 / MUG-SLATE-4, $184.20 vs mug-only conflict, and April 3 photo deadline. Excerpt: "Here is a summary of ticket T-88341 for order HG-44198 for the teammate handling it tomorrow. **Order ID:** HG…"
Output
Here is a summary of ticket T-88341 for order HG-44198 for the teammate handling it tomorrow.
**Order ID:** HG-44198 / INV-44198
**What was missing:** A set of four slate mugs (SKU: MUG-SLATE-4).
**Key Deadlines:**
* The customer needs the mugs by the morning of **April 8, 2026** for a team offsite.
* To receive a larger refund, a photo must be uploaded to the ticket by **April 3, 2026**.
**Disagreement in the Thread:**
Two messages disagree on what should be refunded.
* Agent Luis Ortega stated the refund would be for the mug line only: **$64.00** + **$5.28** tax.
* Warehouse Manager Priya Nair states the carrier approved a larger refund for the entire order contents (**$184.20**) because the carton was tampered with, but this is contingent on receiving the photo by the deadline.
**Money Figures & Refunds:**
* **Refund Pending:** The refund amount is contingent on the photo upload deadline.
* **If photo is uploaded by April 3, 2026:** Refund of **$184.20** (for mugs, mug tax, kettle, and kettle tax).
* **If photo is not uploaded by April 3, 2026:** Refund drops to mug line only: **$64.00** + **$5.28** tax.
* **Credit Already Processed:** A **$7.50** credit for an undesired care plan (SKU: CARE-750) has been processed separately.
* **Shipping:** The **$12.00** shipping charge will not be refunded.
* **Refund Method:** Any refund is to be issued to the original company card ending in 4412.
**Additional Notes:**
* The carrier has accepted the shortage claim (CLM-22091) but will not ship the mugs. The warehouse is also out of stock of the correct mug SKU until after the customer's deadline.
* The customer has clarified they do not want a substitute mug color (sand) or a replacement kettle.
* A misrouted password reset email from another ticket was sent in error; the customer confirmed no one clicked the link.
* There is a discrepancy in the delivery weight: the scale ticket says 2.1 kg, but a later printed slip says 2.4 kg. Both are below the shipped weight of 3.4 kg.Evaluation stored on this run
{
"tier": 2,
"notes": "The summary accurately captures all key details, including the final refund amount, the conflicting figures, the deadlines, and the order specifics, while avoiding any invented information.",
"score": 5,
"tier3": {
"at": "2026-10-02T00:49:53.256Z",
"date": "2026-10-02",
"note": "Pass: complete summary captures HG-44198 / MUG-SLATE-4, $184.20 vs mug-only conflict, and April 3 photo deadline. Excerpt: \"Here is a summary of ticket T-88341 for order HG-44198 for the teammate handling it tomorrow. **Order ID:** HG…\"",
"passed": true,
"verdict": "agree",
"reviewer": "cos",
"issue_found": false,
"output_read": true
},
"passed": true,
"status": "scored",
"dimensions": {
"conflict": 5,
"coverage": 5,
"late_fact": 5,
"faithfulness": 5
},
"tier3_kind": "human",
"tier_label": "LLM judge",
"tier3_label": "Human spot check",
"presentation": "flawless",
"score_capped": false,
"judge_model_id": "google/gemini-2.5-flash-lite",
"display_overall": 5,
"output_incomplete": false,
"completeness_reason": null,
"rubric_prompt_version": "rubric-v1",
"completeness_confidence": "high"
}